FAQ for BaseXpress Courier and Cargo

1. What services does BaseXpress Courier and Cargo offer?

BaseXpress offers a range of courier and cargo services, including international and domestic shipping for documents, small packages, and large freight shipments. We also provide special handling for sensitive or high-value items.

2. How can I track my shipment?

You can track your shipment using the tracking number provided at the time of booking. Simply enter the tracking number on our website’s tracking page to get real-time updates on the status and location of your package.

3. What items are prohibited from shipping with BaseXpress?

Prohibited items include hazardous materials, illegal substances, perishable goods, and items restricted by destination country regulations. For a complete list of prohibited items, please refer to our website or contact customer service.

4. How do I file a claim for a lost or damaged shipment?

To file a claim, contact our customer service team within 7 days of the delivery date or the expected delivery date. You will need to provide all relevant documentation and proof of loss or damage. We will investigate the claim and provide a resolution as quickly as possible.

5. What should I do if I receive a suspicious email or message claiming to be from BaseXpress?

If you receive a suspicious email or message, do not click on any links or provide any personal information. Verify the authenticity of the communication by contacting our customer service team directly. You can report suspicious activity to basexpress.in@gmail.com or call our hotline at 09312393124.