Terms & Conditions for BaseXpress Courier and Cargo
Introduction
Welcome to BaseXpress Courier and Cargo. These Terms and Conditions govern your use of our services. By accessing or using our services, you agree to comply with and be bound by these terms. Please read them carefully.
1. Services Provided
BaseXpress offers international and domestic courier and cargo services. We handle documents, small packages, and large freight shipments, providing a range of delivery options to meet your needs.
2. Account Registration
To use certain services, you may be required to register an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3. Shipment Requirements
- Documentation: All shipments must be accompanied by the necessary documentation, including but not limited to a commercial invoice, packing list, and air waybill.
- Packaging: Shipments must be properly packaged to ensure safe transport. We reserve the right to refuse improperly packaged items.
- Prohibited Items: Certain items are prohibited from shipment, including hazardous materials, illegal substances, and perishable goods. A detailed list of prohibited items is available on our website.
4. Shipping Charges and Payment
- Rates: Shipping charges are based on the weight, dimensions, destination, and delivery speed of your shipment. Detailed rate information is available on our website.
- Payment: Payment for services must be made in advance unless otherwise agreed. We accept various forms of payment, including credit cards, bank transfers, and digital payment methods.
5. Delivery
- Delivery Times: Estimated delivery times are provided for each service option. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control.
- Delivery Attempts: If the recipient is unavailable at the time of delivery, we may attempt redelivery or return the shipment to the sender at an additional cost.
6. Tracking and Monitoring
All shipments are assigned a tracking number, allowing you to monitor the status of your package in real-time through our online tracking system.
7. Liability and Insurance
- Liability: Our liability for loss, damage, or delay of your shipment is limited to the declared value or the maximum amount permitted by law, whichever is lower.
- Insurance: Additional insurance coverage is available upon request. It is the sender’s responsibility to declare the value of the shipment and to purchase adequate insurance if necessary.
8. Claims
- Filing a Claim: In the event of loss, damage, or delay, claims must be filed within 7 days of the delivery date or the expected delivery date. Claims must include all relevant documentation and proof of loss or damage.
- Claim Resolution: We will investigate all claims and provide a resolution within a reasonable timeframe. Our liability is limited to the terms set forth in these Terms and Conditions.
9. Indemnification
You agree to indemnify and hold BaseXpress harmless from any claims, damages, or expenses arising from your use of our services, including any violation of these Terms and Conditions or applicable laws.
10. Termination
We reserve the right to terminate or suspend your access to our services at any time, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to our interests or the interests of others.
11. Changes to Terms and Conditions
We may update these Terms and Conditions from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which BaseXpress operates. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
13. Contact Information
For any questions or concerns regarding these Terms and Conditions or our services, please contact us at:
- Email: basexpress.in@gmail.com
- Phone: 093123 93124
- Address: BaseXpress Courier and Cargo, [E 94-95, NVP, Gurugram]
Conclusion
By using BaseXpress Courier and Cargo, you agree to abide by these Terms and Conditions. We are committed to providing reliable and efficient courier and cargo services and appreciate your trust in us.